1

I turn off the ringer to my cell phone when I am in a meeting.

2

I avoid answering cell phone calls when I am talking with someone else

3

I avoid making cell phone calls from a table in a restaurant, even when I am eating alone.

4

I avoid putting my cell phone on the table (meeting, restaurant, etc)

5

I find a private, quiet place to make and take cell phone calls.

6

I start my emails with a salutation or the name of the recipient somewhere in the first sentence.

7

I use an “auto-signature” on my email that identifies all of my pertinent contact information.

8

I copy ONLY those people who REALLY need to read the email.

9

I “clean up” emails before forwarding them, so that future readers don’t have to read anything unnecessary.

10

I use upper and lower case in my email correspondence.

11

I personally sign all of my written (snail mail) correspondence.

12

My voice mail messages leave a clear description of how to contact me or my assistant.

13

I leave detailed messages on others’ voice mail, including my name, phone number, time of day, information or request, and the best time to reach me.

14

I stand and extend my hand for a firm handshake every time I meet someone in a business situation.

15

I arrive at meetings early or on time, and well prepared.

16

I place my nametag on my right side, when possible, so that people can easily see it when shaking my hand.

17

I wait to start eating until the host or hostess raises his or her fork.

18

When dining, I avoid putting my elbow or arm on the table, and keep my unused hand/arm on my lap.

19

If I need to leave the table during the meal, I put my napkin on my seat, and say “excuse me.” (no other explanation needed)

20

I pace my eating so that I don’t finish eating ahead of the group.

Total